Online ordering terms

Last updated 2 November 2026

Who you’re buying from

Online orders are sold by World Pizza Limited, a company registered in England and Wales (company number 10460860). Registered office: Flat 20, 130–132 Vauxhall Street, Plymouth, PL4 0EP. Email info@worldpizza.co.uk, or call Margot on 07535 112611 or Bella on 07535 112613.

Ordering

• You can order online on the day, for collection from a van that’s out that day. Pick a van, your food and a collection time, then pay.
• Your order is confirmed once your payment goes through. We email you a receipt with your order number.
• Each collection time can only take so many pizzas, because of the oven. Big orders may start cooking a little earlier.

Prices and the order fee

• Prices are in pounds and shown before you pay. They include VAT where it applies.
• Each online order has an order fee: 50p when your food comes to under £20, and £1.25 from £20. It’s shown from the first item you add and in your total, and charged once per order.
• Prices online can differ from the van, and from van to van (for example at lunchtimes or events).

Collecting your order

• Come to the hatch at your collection time and give your name or order number.
• If you’re running late, call the van. We’ll keep your food as long as we reasonably can, but it’s cooked fresh for your time and won’t be as good later.
• If you don’t collect, we can’t refund the order: it was made for you.

Changing or cancelling

• Your food is made to order for a set time on the day, so the usual 14-day right to cancel online orders doesn’t apply.
• Need to change something? Call the van as soon as you can. If we haven’t started your order, we’ll do our best to help.
• If we can’t trade (for example the van breaks down or the weather stops us), we’ll cancel your order, refund everything including the order fee, and email you. Refunds go back to the card you paid with and can take 5 to 10 days to show.

Allergies

• The menu lists which of the 14 major allergens each item contains.
• We cook in a small van where flour, cheese, nuts and other allergens are all handled, so we can’t promise any item is free from traces of them.
• Taking a topping off doesn’t remove the allergen risk. If you have an allergy, please talk to the team at the van before you order.

If something’s wrong

If there’s a problem with your food, tell the team at the hatch or call the van straight away, so we can put it right. This doesn’t affect your legal rights as a consumer.

Merch

• Merch from our online shop is printed for you by our print partner, Printify, and posted to UK addresses only. It usually arrives in 3 to 7 working days. Postage is one price per order, shown before you pay.
• Within an hour of paying, you can reply to your receipt email to change a size or the address, or to cancel. After that your order is with the printer.
• You can still change your mind: tell us within 14 days of your order arriving and send it back unworn within a further 14 days, and we’ll refund the item price and the original postage. You pay to send it back.
• If something arrives faulty, damaged or not as ordered, email us a photo within 30 days and we’ll replace it or refund you in full.

Your details

How we use your details is in our privacy notice.

The law

These terms are governed by the law of England and Wales.